RETURN POLICY:
- Damaged freight needs to be reported within 24 hours to file a claim.
- No merchandise may be returned without prior written authorization by Victori Medical.
- No NEW merchandise may be returned unless authorization from manufacturer which could result in a restocking fee or no return at all, and customer is responsible for shipping expenses.
- Return period for products is thirty (30) days from delivery or otherwise agreed upon.
- Victori Medical will test returned products returned and can impose a customer fee if the customer misrepresents the condition of the product.
CREDIT AND RETURN SHIPPING GUIDELINES
- Order cancellations (after 24 hours) and returns are charged a 25% restocking fee.
- If the credit or return is Victori Medical's Error, then 100% credit including shipping expenses will be credited.
- Unused goods in original packaging may receive an 75% credit, and customer is responsible for shipping expenses both ways unless otherwise agreed upon.
- Damaged goods will receive credit dependent on the condition of the product, and customer is responsible for shipping expenses.
- No credit will be issued if the item is non-returnable, such as a new product, custom or special order, or in the case that the item is damaged due to improper handling/packaging by the customer.
FREE SHIPPING ON $100 MINIMUM ORDER RESTRICTIONS
SHIPPING CHARGES:
Customers are responsible for making sure items can be delivered into or outside of their facility without issue. For example, can a 53’ foot truck access your building? Failure to accommodate delivery can result in items not being delivered, additional fees, or return of equipment.
Basic Shipping Charge is for dock to dock shipping and/or liftgate service shipping. The items shipping dock to dock and/or liftgate are skidded/palletized items. It doesn’t not include inside delivery.
Residential shipping charge is for customer’s needing delivery in a residential area.
Inside delivery is for customer’s needing their purchase delivered inside the building. The item(s) will be delivered into the lobby only. They not be delivered into rooms/suites, elevators, or stairs.
Customers are responsible for disposing of packing materials.
If you are needing white glove delivery, please contact us directly at orders@tasimed.com.
WARRANTY:
For new products, please refer to the manufacturer's website for details.
Below is Victori Medical's Limited Warranty information:
This product has been refurbished and tested to the highest quality standards by Victori Medical, LLC. This Limited Warranty offered by Victori Medical, LLC covers defects in material or workmanship. This warranty extends to the original purchaser only and is nontransferable. The warranty begins the day the equipment is received. Please inspect your item(s) upon delivery. Any unauthorized service providers working on our equipment within the warranty period will void the warranty!
Victori Medical, LLC warrants this product against defects in material or workmanship as follows:
A. Victori Medical, LLC will replace at no charge for parts only or, at its option,replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Victori Medical, LLC is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Victori Medical, LLC may elect to refund the purchase price in exchange for the return of the product.
Our warranty periods are 90 days parts and labor from the documented date of receipt. Extended warranties (up to 1 year from date of purchase) are available.
Our warranties do not cover any problem that is caused by:
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
Victori Medical, LLC will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your product and you follow proper return procedure. To request warranty service, you will need to provide:
1. The invoice or other evidence of the date and place of purchase.
2. A description of the problem.
3. Contact our Customer Service Department to receive a Return Authorization Number (RMA#)
When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.
Victori Medical, LLC SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY).
The laws of the State of Illinois, USA, govern our warranties. It gives you specific legal rights, and you mayalso have other rights that vary from state to state. Our warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in our warranty statements may not apply. You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action in court against us under the Magnuson-Moss Warranty Act.
